Project STAR*: Streamlining Our On-Call Process
In early 2017, a small group of our flagship app engineering managers started exploring ways to improve this fragile and often unreliable rostering and scheduling process. As we dug deeper, it became apparent that Voyager On-Call had room for improvement in several other areas as well. What started out as an effort to improve just one key aspect of Voyager On-Call soon snowballed into a broader revamp of the entire Voyager On-Call process, with a number of different objectives, including on-call effectiveness and engineer/manager happiness. This is a story about Project STAR* (more on the name later) and our modest efforts to make on-call effective at scale.
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